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Effective Date: 5/15/26 Last Updated: 5/15/26
At Generational Counseling, your privacy is more than a legal obligation — it is foundational to the trust required for therapeutic work. This Privacy Policy explains what information we collect through this website, how we use it, and how we protect it.
This Privacy Policy applies to information collected through our website. It does not cover protected health information (PHI) created or received in the course of providing clinical services. PHI is addressed separately in our Notice of Privacy Practices (NPP), which clients receive at or before their first appointment and which is available on request.
This Privacy Policy applies to:
Active and former clients' clinical information is governed exclusively by our HIPAA Notice of Privacy Practices.
We collect only the information necessary to respond to inquiries and facilitate scheduling. Specifically:
Information you provide directly:
We do not request, and ask that you do not submit, clinical information through the website, including symptoms, diagnoses, medications, trauma history, or other sensitive health details. Clinical intake occurs through our secure, HIPAA-compliant intake process after initial contact.
Information collected automatically:
This information is collected through Google Analytics, described below.
Information collected through this website is used only to:
We do not sell, rent, or trade your personal information. We do not share your information with third parties for their marketing purposes.
This website uses Google Analytics to understand how visitors use our site. Google Analytics uses cookies to collect information including IP address, pages visited, and session duration. This data is aggregated and used to improve site performance.
We have configured Google Analytics with IP anonymization enabled where supported. We do not use Google Analytics on pages where you submit personal contact information (such as our contact and scheduling pages) to reduce the risk that any data shared with Google could be associated with health-seeking behavior.
You can opt out of Google Analytics tracking by:
We do not use Meta Pixel, TikTok Pixel, or other social media tracking technologies on this website.
We use the following third-party services to operate the website and respond to inquiries:
Where these vendors handle any data that could constitute PHI, we maintain Business Associate Agreements (BAAs) as required by HIPAA.
We use reasonable administrative, technical, and physical safeguards to protect website-collected information, including SSL/TLS encryption for data transmission, access controls, and regular security review of vendors. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We retain website-collected information only as long as necessary for the purposes described in this policy:
You have the right to:
To exercise these rights, contact us using the information below. We will respond within 30 days.
Depending on your state of residence, you may have additional rights under state privacy laws, including the California Consumer Privacy Act (CCPA), Colorado Privacy Act (CPA), and similar laws in other states. These rights may include the right to know what categories of information we collect, the right to data portability, and the right to non-discrimination for exercising privacy rights.
To exercise state-specific privacy rights, contact us with "Privacy Rights Request" in the subject line.
This website and our services are directed to adults. We do not knowingly collect information from individuals under 18. If you believe we have collected information from a minor, please contact us immediately.
In the event of a data breach affecting your personal information, we will notify you in accordance with applicable federal and state laws. For breaches involving PHI, we follow the HIPAA Breach Notification Rule (45 CFR §164.400–414) and applicable state laws.
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this policy reflects when changes were last made. For material changes that affect how we handle your information, we will provide notice through the website and, where appropriate, by email.
Continued use of the website after non-material updates constitutes acceptance of the revised policy.
For questions about this Privacy Policy or to exercise your rights:
Generational Counseling Privacy Officer Email: hello@generationalcounseling.com Phone: 808-201-4995 Mailing Address: 11816 Inwood Rd, Suite 71904, Dallas, TX 75244
Available via telehealth in: Arizona, Colorado, Louisiana, Minnesota, Ohio, and Texas.
This practice was built on the belief that healing is a right, not a luxury. Through trauma-informed group therapy, we create structured, compassionate spaces where real recovery becomes possible.